Purchasing, Policies, Pricing and Terms

Online Store Policies

We value your business and want to make your shopping experience easy and productive. Our Customer Service Representatives are available to assist you Monday through Friday from 8:00am to 8:00pm EST.

Payment:  We accept payment by cash, check, Purchase Order, or credit card. If you use POs to order, please make sure that you have already set up an account with EMS Safety Services. Please make checks payable to EMS Safety Services.

Online Store:  Visit our Online Store to make purchases with your Visa, MasterCard, American Express or Discover through our secure Online Shopping Cart. If you ‘sign in’ prior to ordering, your information will be saved for future online orders.

Online Store Frequently Asked Questions

We hope you find your answers below. To search more FAQs or to contact Customer service directly, please contact Customer Service.

What payment methods do you accept?

We accept VISA, MasterCard, American Express, Discover, Money Order, or personal check. Money Orders and/or personal checks must be received and funds must clear before the order is shipped. Billing may be established upon completion and approval of a credit application. Orders paid by bank wire transfer will be assessed a $50 processing fee. The bank wire transfer fee will be clearly identified on the invoice.

Is it safe to use my credit card online with you?

Yes. The Online Store is a secure site and uses the latest encryption technology to keep your information safe.

Do you have my credit card number on file?

You have the option of saving your credit card information in your account profile; when you choose this option, 8 of the middle numbers of the credit card number are not visible. When you call to order, we will ask you to verify the last 4 digits of the card you want to use. If you do not choose this option, we will ask for your credit card information each time you order.  If you do choose to save your credit card number to your account, you may change or remove it at any time.

How can I be considered for credit terms?

You may submit a credit request form to apply for terms. Complete and submit a credit application to our accounting credit manager.  HSI subscribes to two commercial credit-reporting services. In order for a customer to be assigned terms, HSI must be able to retrieve the appropriate reports from one of these two agencies.  Please allow up to 7 business days for processing.

Sales Tax

Sales tax is collected in all US states except for the following:

  • Oregon
  • Delaware
  • Alaska
  • New Hampshire
  • Montana

* A sales tax-exempt certificate (NOT the same as income tax exemption) from the ship-to state, must be received, validated, and approved in order to avoid being subject to sales tax.  Just providing a resale number is not sufficient.

Please contact our Finance Department if you have any questions regarding sales tax.

How much does shipping & handling cost?

The shipping cost is determined by the weight of the items you order and the destination. Minimum shipping charge of $6.00 applies to orders. International shipments will be shipped via FedEx International to standard addresses. USPS will be used for military addresses. Shipping charges will be based on standard FedEx or USPS. Also be aware that depending on your country’s regulations, International orders may be subject to additional duty fees.
However, to find out exactly how much your shipping will be before completing your order, just place the items you want in your shopping cart.  Begin check out by verifying your order.  Continue through check out by entering your Shipping and Billing information, and then proceed to the final page of check out.  The cart details will show your order total, including shipping and tax.  This calculator will also let you know how much the quicker shipping options like Priority and Overnight will cost. UPS may be used only if client uses their own UPS account.   Contact Client Services to inquire about this option.

Orders placed before 2:00 pm CST will ship that day. Email notification of shipping with FedEx tracking link is sent at the end of the business day.

For non-stocked items, please allow 4-6 weeks for delivery

Do you ship internationally?

We do ship everywhere.   For shipping rates, please see above. Also, be aware that depending on your country’s regulations, International orders may be subject to additional duty fees.

Has my order shipped?

If it has been a full business day since you placed your order and submitted your payment, it probably has.   However, once your order has shipped, you should have received an email confirmation of the shipment.  You can also check to see if you order is marked as “Complete” by going to Member Home, from the navigation bar, and then to Invoice History.

How long will it take me to receive my order?

Items in stock will be shipped out promptly. Orders placed before 2:00 pm CST should ship that same day, after 2:00 pm CST, orders will ship the following business day. Our warehouse is open Monday ” Friday, closed weekends and certain holidays.

At that point, all shipments are handed off to the designated shipping service, so delivery times may vary, especially for ground service.
Items in stock that are shipped in the US should arrive within a week (and in as little as a couple of days) provided all shipping conditions are ideal.
International Shipments can vary depending on how long Customs holds onto the package for processing.

What is HSI’s return policy?

Our goal is to make your job – protecting and saving lives – easy! So if there is something wrong with your order, please let us know right away.

The following conditions are important to note:

  • Shipment discrepancies must be communicated to Client Services within 10 days of the date of delivery.
  • Returns of either physical or online products must be received within 60 days from the date of purchase.
  • Physical Products:
    • All returned items are subject to a 20% restocking fee.
    • All returns must include a Return Authorization Form (contact Client Services).
    • All printed materials sent back for a refund must be returned in new, unopened condition.
    • The Loop, AEDs, and/or AED accessories must be returned in new, unopened condition, and in the original packaging.
    • Manikins cannot be returned; however, defective manikins or manikin products are subject to replacement under the manufacturer’s warranty. (Contact our Client Services department for assistance.)
    • Additional personal protective equipment not identified above must be returned in new, unopened condition and in the original packaging.
    • Defective printed materials or products may be exchanged at no charge for up to 60 days from date of purchase.
    • Shipments returned as a result of a defect or due to an error by HSI will be returned at HSI’s expense.
    • All other returns are at the customer’s expense.
  • Online Products:
    • Electronic credits that are used when a class status is “In Progress” (the class has been started) are not eligible for refunds.
    • Unused credits cannot be exchanged or transferred.
  • Approved refunds will be processed as a credit on the original form of payment.

If you have any questions, please ask before you make your purchase.

Terms of Use

We have updated our terms of use as of January 14, 2014

SCOPE OF TERMS

These Terms of Use (“TOU”) apply to the Health and Safety Institute (“HSI”) website located at http://www.hsi.com and all web pages linked to that website and operated by us, the Health and Safety Institute (collectively, “Site”). Through the Site, we provide users with access to a variety of resources such as online classes, training materials, online tests, and customer support (collectively “Services”), and use of these Services is also subject to the TOU. By accessing the Site and using the Services, you agree to the terms of this TOU.  If you do not agree with these terms, do not use the Site or the Services.  When you access some of the Services, you may also be subject to additional terms specific to the use of that particular Service (“Service Terms”).  If there is an inconsistency between the Service Terms and the terms contained in this TOU, the Service Terms will control.

We reserve the right to change the terms of this TOU at any time in our sole discretion. If we change the TOU in a material way, a notice will be posted on the Site along with the updated TOU. By continuing to access and use the Site, you agree to the terms of the updated TOU. In the event you do not consent to the terms of the updated TOU, you may discontinue use of the Site and the Services.

USE TERMS AND RESTRICTIONS

Unless otherwise specified, this Site and the Services are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any portion of this Site or any content obtained through use of the Services.

As a condition of your use of the Site and the Services, you will not use the Site or the Services for any purpose that violates any applicable laws or regulations, or that is prohibited by the TOU. You may not use the Site or the Services in any manner that could damage, disable, overburden, or impair any server that hosts the Site, or the network(s) connected to any such server, or interfere with any other party’s use and enjoyment of the Site or any of the Services. You may not attempt to gain unauthorized access to any Services or to other users’ accounts through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available to you as part of your permitted access to the Services.

PRIVACY AND PROTECTION OF PERSONAL INFORMATION

Your privacy is important to us, please review our Privacy Policy which explains how we collect and use your personal information.

USER ACCOUNT, PASSWORD, AND SECURITY

Some of the Services may require you to open an account before you can access them. In such cases in order to obtain access, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. As part of this process, you also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password, user name and other account information. Furthermore, you are entirely responsible for any and all activities that occur under your account. If you become aware of any unauthorized use of your account or any other breach of security, you agree to notify us immediately. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. If we or a third party incurs losses due to someone else using your account or password, you could be held liable for those losses.

PROPRIETARY RIGHTS

All trademarks, service marks, designs, music clips, videos, documentation and other content included on the Site and offered through the Services is the property of HSI and its content providers and is protected under international, federal and state trademark, copyright, patent and other intellectual property laws.

INFORMATION SUBMITTED OR POSTED BY YOU AND OTHER USERS

You and other users of the Site and the Services may post comments, reviews and other content on the Site, or submit information such as feedback, suggestions and course related information to us while using the Site or the Services (collectively, “Information”). You may not provide any Information that is invasive of another person’s privacy rights, illegal, obscene, threatening, defamatory or otherwise harmful to third parties. We reserve the right to remove any Information you post at anytime for any reason.

We do not claim ownership of the Information you provide to us, however, by providing the Information you grant HSI a worldwide, royalty-free, non-exclusive fully sublicensable right and license to use, distribute, display, reproduce, adapt, modify, create derivative works from, incorporate into other works, publish and translate the Information you provide to us in whole or in part in any medium. In addition, you represent and warrant that you are the owner, or otherwise in control of, all the rights necessary to provide the Information to us and grant us this license and that the Information provided is accurate.

THIRD PARTY SITES

The Site may contain frames of and hyperlinks to other websites controlled by third parties (“Third Party Sites”). Access to these Third Party Sites is provided solely as a convenience to you and does not imply endorsement by HSI of, or any affiliation with, or endorsement by, the owner of the Third Party Site. HSI is not responsible for the contents or use of any Third Party Site or the results you may obtain from their use.

Your dealings or communications through the Site with any party other than HSI are solely between you and that third party. For example, certain areas of the Site may allow you to post comments and carry on conversations with other users through such postings and other areas may include tools that allow you to sign into or register to use services operated by third parties, such as Facebook or Twitter. HSI is not responsible for the actions or policies of such third parties.  Under no circumstances will HSI be liable for any goods, services, resources or content available through such third party dealings or communications, or for any harm related thereto. Please review carefully any such third party’s policies and practices and make sure you are comfortable with them before you engage in any transaction. Complaints, concerns or questions relating to materials provided by third parties should be forwarded directly to the third party.

LINKING TO THIS SITE

If you operate a website and wish to link to the Site or run or display website content in frames or through similar means, you may do so provided you (a) comply with these Terms of Use and (b) agree to cease such use upon request from HSI.  In establishing and maintaining the linking or framing permitted according to the preceding sentence, you may not use any of HSI’s proprietary logos, marks, or other distinctive graphics, video, or audio material unless HSI has provided you with its prior written consent to such use. Without limiting the foregoing, you may not link or frame in any manner reasonably likely to:  (a) imply affiliation with or endorsement or sponsorship by HSI; (b) cause confusion, mistake, or deception; (c) dilute HSI’s trademarks or service marks; or (d) otherwise violate state or federal law.

BLOG CONTENT TERMS OF USE

HSI provides many content sharing options regarding our blog: Like on Facebook, Share on Facebook, Email Article, Tweet, Share on Google+, and share on LinkedIn. You can also add the blog posts to your Rich Site Summary (RSS) Feed for easier organization of the topics we post about. We encourage you to share our content with the buttons provided.

When using or referencing content from HSI’s blog posts, please use citations properly and link back to the original article from hsi.com.  If using the RSS Feed, this feature is meant for personal ease; you may not distribute the HSI Blog RSS Feed or publish its contents for commercial gain. This includes, but is not limited to, publishing HSI Blog content on personal sites as original content, or insinuating as such. All references to an HSI Blog post must be cited and linked back to the original HSI Blog post itself.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

WE, OUR CONTENT PROVIDERS AND OUR AGENTS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED ON THE SITE AND IN THE SERVICES FOR ANY PURPOSE NOR DO WE WARRANT THAT THE SITE, THE SERVICES OR ANY INFORMATION CONTAINED THEREIN, WHETHER VIEWED ONLINE OR DOWNLOADED TO YOUR COMPUTER SYSTEM OR OTHER DEVICE, WILL BE FREE FROM DATA LOSS, VIRUSES OR OTHER HARMFUL COMPONENTS.

THE SITE AND THE SERVICES ARE PROVIDED BY US AND OUR CONTENT PROVIDERS ON AN “AS IS” AND “AS AVAILABLE” BASIS AND “WITH ALL FAULTS, DEFECTS AND ERRORS”. NEITHER WE NOR OUR CONTENT PROVIDERS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THE SITE.  YOU AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR CONTENT PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE TRAINING PROGRAMS OFFERED THROUGH THE SITE OR THE SERVICES WILL MEET THE SPECIFIC LICENSING OR CERTIFICATION REQUIREMENTS FOR ANY INDIVIDUAL GOVERNMENT AGENCY AND THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

IN NO EVENT SHALL WE, OUR CONTENT PROVIDERS OR OUR AGENTS BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, THE SERVICES OR ANY INFORMATION CONTAINED THEREIN, INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION BASED ON CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION.

INDEMNIFICATION

You hereby agree to indemnify, defend and hold harmless, HSI, its directors, officers, shareholders, affiliates, agents and licensors from and against any and all damages, losses, liabilities and costs, including without limitation, reasonable attorneys’ fees, arising from your breach of the terms of this TOU or the Privacy Policy or your use of the Site or the Services.

NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

In operating the Site, we may act as a “services provider” as such term is defined in the Digital Millennium Copyright Act (the “DMCA”), and offer services as an online provider of materials and links to Third Party Sites or user submitted Information. As a result, third party materials that we do not own or control may be transmitted, stored, accessed or otherwise made available using the Site.

If you are a copyright owner or an agent thereof and believe that any material available on the Site or Services infringes upon your copyrights, you may submit a notification of claimed infringement (“Notification”) pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing HSI’s agent designated to receive Notifications (“Copyright Agent”) with a notice containing the information described below.

Please note that under 17 U.S.C. § 512(f) any person who knowingly materially misrepresents that material is infringing may be subject to liability for damages.

Please also note that the information provided in a Notification may be forwarded to the person who posted the allegedly infringing material.

All Notifications must include the following (see 17 U.S.C. § 512(c)(3) for further details):

    • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
    • Identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
    • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit HSI to locate the material;
    • Information reasonably sufficient to permit HSI to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
    • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
    • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Designated Agent:

Mail:

Health and Safety Institute
Attn: Copyright Agent
1450 Westec Drive
Eugene, OR 97402
Phone: 800-447-3177
Fax: 541-344-7429

Email: info@hsi.com

If you believe that material you posted to the Site or Services that was removed (or to which access was disabled) as a result of a Notification is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the material, you may send a written counter notification (“Counter Notification”) to the Copyright Agent containing the information described below.

Please note HSI is required to send a copy of your Counter Notification to the party who submitted the Notification and that in response to a Counter Notification that person may file a lawsuit against you seeking a determination of its rights with respect to the material.

Please also note that under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material was removed or disabled by mistake or misidentification may be subject to liability for damages.

All Counter Notifications must contain the following (see 17 U.S.C. § 512(g)(3) for further details):

    • Your physical or electronic signature;
    • Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
    • A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or a misidentification of the material to be removed or disabled; and
    • Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the District in which the address you list is located, or if that address is located outside of the United States, for the District of Oregon, and a statement that you will accept service of process from the person who provided notification of the alleged infringement or an agent of such person.

Upon receipt of a Notification or Counter Notification, HSI will comply with the applicable procedures set forth in 17 U.S.C. § 512.

Pursuant to 17 U.S.C. § 512(i)(1)(A), it is HSI’s policy to terminate, in appropriate circumstances, user account holders who are repeat infringers.

GENERAL

If any provision of this TOU is found to be invalid, void or otherwise unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.

By accessing the Site and the Services, you agree that the laws of the State of Oregon, without regard to its conflict of law provisions, will govern the terms of this TOU and any dispute that may arise between you and us.  To the extent allowed by applicable law, any claims or causes of action arising from or relating to your access and use of the Site or the Services must be instituted within six (6) months from the date upon which such claim or cause arose or was accrued.  In addition, you agree to submit to the personal and exclusive jurisdiction of the courts located in the State of Oregon.

Copyright © 2010-2014 Health and Safety Institute (HSI).  Any rights not expressly granted herein are reserved.

Last Updated: December 10, 2014

Instructor Course Policies

Instructor Course Refund/Cancellation Policy:

EMS Safety Instructor Course candidates may receive a full refund for cancellations made at least 10 business days prior to the Instructor Course.

A 50% refund will be issued for cancellations made less than 10 business days prior to the Instructor Course. No refunds will be issued for cancellations made 5 business days or less prior to the Instructor Course.

If the cancellation is made by the instructor candidate, any fees paid to EMS Safety may be transferred to another EMS Safety Instructor Course. Once a transfer of fees is made, the offer for refund is canceled.

Instructor Course Rescheduling Policy

EMS Safety Instructor Course candidates may be eligible to reschedule their course if necessary. We understand emergencies arise, and will do our best to accommodate rescheduling.

Rescheduling must be completed at least 48 hours prior to the Instructor Course. Please note, rescheduling an Instructor Course voids eligibility for a refund. Instructor candidates may reschedule up to three times. Instructor candidates may incur additional shipping fees in order to ship the course materials to the new location.

For extenuating circumstances, contact your Account Specialist.

If the course is rescheduled due to low enrollment, weather, or Instructor Trainer illness, the enrolled candidates will choose the new course date and location. Refunds will be issued when needed.

Private Instructor Course Rescheduling Policy

There are no refunds for private instructor training courses.
EMS Safety Services, Inc. understands that emergencies arise. Shall you need to
reschedule your private instructor course, your account will incur a $250 rescheduling
fee.

Provider Course Policies

Provider Course Rescheduling Policy

EMS Safety Provider Course candidates may be eligible to reschedule their course if necessary. We understand emergencies arise, and will do our best to accommodate rescheduling.

Rescheduling must be completed at least 48 hours prior to the Provider Course. Please note, rescheduling a Provider Course voids eligibility for a refund. Candidates may reschedule up to three times.

For extenuating circumstances, contact your Account Specialist.

If the course is rescheduled due to weather, or Instructor Trainer illness, the enrolled candidates will choose the new course date.

 

Provider Course Refund/Cancellation Policy

EMS Safety Provider Course candidates may receive a full refund for cancellations made at least 10 business days prior to the Course.

A 50% refund will be issued for cancellations made less than 10 business days prior to the Course. No refunds will be issued for cancellations made 5 business days or less prior to the Course.