Purchasing, Policies, Pricing and Terms
We value your business and want to make your shopping experience easy and productive. Our Customer Service Representatives are available to assist you Monday through Friday from 8:00am to 4:30pm PST.
- Order by phone at (800) 215-9555
- Order by fax at (949) 388-2776
- Order by email at firstname.lastname@example.org
- Order Online
Payment: We accept payment by cash, check, cashier’s check, money order, e-check, EFT, Purchase Order, or credit card. If you use POs to order, please make sure that you have already set up an account with EMS Safety Services. Please make checks payable to EMS Safety Services.
Online Store: Visit our Online Store to make purchases with your Visa, MasterCard, American Express, Discover or PayPal through our secure Online Shopping Cart. If you ‘sign in’ prior to ordering, your information will be saved for future online orders.
Corporate Partners, and Government /Public Agencies: Scheduled contract pricing and payment by purchase order (PO) is not available through our online store. Please place your order by phone, fax or email.
Purchasing ID numbers:
- CAGE: 3HZ25
- EIN: 33-0604523
- DNB: 878854504
- GSA Schedule 874 (MOBIS): GS-02F-0122S, through 4/3/2016
- CMAS Contract: 4-06-69-0010A
Mailing Address: EMS Safety Services, Inc., 1046 Calle Recodo, Suite K, San Clemente, CA 92673
Our goal is to ship your order as quickly and accurately as possible. The shipping charge is calculated based on your “Ship To” location. Most products are shipped from our warehouse in San Clemente, CA.
Orders of in-stock merchandise received by 1:00 pm PST are processed and shipped out the same day. Orders received after 1:00 pm PST are shipped out the next business day. If we are unable to ship an item within this time, we will contact you with the estimated time of shipment and will give you the opportunity to change or cancel your order. Backordered items are shipped as soon as they are received.
- Standard Shipping is via FedEx Ground®. Estimated processing and delivery time is within 1-6 business days, depending on the geographic location.
- FedEx Priority Overnight®, FedEx 2Day® and FedEx 3Day® delivery are available when requested. The order must be placed before 1:00 pm PST to ship the same day.
- International Orders may be shipped via US Postal Service, Ground or Air. The Customer is responsible for additional customs fees.
Your satisfaction is our goal. If you are not completely satisfied, just follow the simple return policy below.
Undamaged merchandise: Please check your order carefully. Corrections must be requested within 5 business days of receipt of shipment. We will gladly accept merchandise for exchange, refund or credit within 30 days of receipt, if in original package, unused, and in saleable condition.* A restocking fee of up to 20% may apply. Please contact our Customer Service Department at (800) 215-9555 for an RMA # and return instructions. This RMA # (valid for 14 days) must be clearly marked on the shipping label or box for the return to be accepted. All return shipping expenses are to be paid by the customer.
Returning damaged, defective, or incorrect merchandise: Please check your order carefully upon receipt. If you have any concerns about product condition, errors or omissions, you must contact our Customer Service Department within five business days of receipt of the order.
*Custom, Special Orders, or Food and Water items may not be returned.
Pricing & Terms
Price Change Notification: Merchandise and prices may change without notice. Although we make every effort to ensure the accuracy of our information, occasional errors may occur. We reserve the right to make corrections.
Terms: A service charge of 2% per month will be added to all invoices 30 days or more past due. Payment terms or credit limit may be changed without notice at the discretion of EMS Safety Services.
Price Quotes: Quotes on large volume orders are available at email@example.com. If you are interested in an item and don’t see it on our Online Store, contact us. We’ll let you know if we carry it or can direct you to someone who does.
Students taking courses from EMS Safety, Inc. may receive a full refund for cancellations made more than 10 business days prior to the instructor course.
A 50% refund will be made for cancellations made less than 10 business days prior to the instructor course. No refund will be issued for cancellations made less than 5 business days prior to the instructor course.
If cancellation is made by registrant, any fees paid to EMS Safety may be transferred to pay for another EMS Safety Instructor course. Once a transfer of fees is made, the offer for refund is cancelled.
All deposits made for an Instructor Course are non-refundable.
All registration fees will be refunded in full if the Instructor Course is cancelled by EMS Safety, Inc.
Andrea did a great job teaching and demonstrating skills. Great instructor! Good mixture of videos, PowerPoints, lecture, and hands on learning.
- Molly Kent