Purchasing, Policies, Pricing and Terms
We value your business and want to make your shopping experience easy and productive. Our Customer Service Representatives are available to assist you Monday through Friday from 8:00am to 4:30pm PST.
- Order by phone at (800) 215-9555
- Order by fax at (949) 388-2776
- Order by email at firstname.lastname@example.org
- Order Online
Payment: We accept payment by cash, check, cashier’s check, money order, e-check, EFT, Purchase Order, or credit card. If you use POs to order, please make sure that you have already set up an account with EMS Safety Services. Please make checks payable to EMS Safety Services.
Online Store: Visit our Online Store to make purchases with your Visa, MasterCard, American Express, Discover or PayPal through our secure Online Shopping Cart. If you ‘sign in’ prior to ordering, your information will be saved for future online orders.
Corporate Partners, and Government /Public Agencies: Scheduled contract pricing and payment by purchase order (PO) is not available through our online store. Please place your order by phone, fax or email.
Purchasing ID numbers:
- CAGE: 3HZ25
- EIN: 33-0604523
- DNB: 878854504
- GSA Schedule 874 (MOBIS): GS-02F-0122S, through 4/3/2016
- CMAS Contract: 4-06-69-0010A
Mailing Address: EMS Safety Services, Inc., 1046 Calle Recodo, Suite K, San Clemente, CA 92673
Our goal is to ship your order as quickly and accurately as possible. The shipping charge is calculated based on your “Ship To” location. Most products are shipped from our warehouse in San Clemente, CA.
Orders of in-stock merchandise received by 1:00 pm PST are processed and shipped out the same day. Orders received after 1:00 pm PST are shipped out the next business day. If we are unable to ship an item within this time, we will contact you with the estimated time of shipment and will give you the opportunity to change or cancel your order. Backordered items are shipped as soon as they are received.
- Standard Shipping is via FedEx Ground®. Estimated processing and delivery time is within 1-6 business days, depending on the geographic location.
- FedEx Priority Overnight®, FedEx 2Day® and FedEx 3Day® delivery are available when requested. The order must be placed before 1:00 pm PST to ship the same day.
- International Orders may be shipped via US Postal Service, Ground or Air. The Customer is responsible for additional customs fees.
Your satisfaction is our goal. If you are not completely satisfied, just follow the simple return policy below.
Undamaged merchandise: Please check your order carefully. Corrections must be requested within 5 business days of receipt of shipment. We will gladly accept merchandise for exchange, refund or credit within 30 days of receipt, if in original package, unused, and in saleable condition.* A restocking fee of up to 20% may apply. Please contact our Customer Service Department at (800) 215-9555 for an RMA # and return instructions. This RMA # (valid for 14 days) must be clearly marked on the shipping label or box for the return to be accepted. All return shipping expenses are to be paid by the customer.
Returning damaged, defective, or incorrect merchandise: Please check your order carefully upon receipt. If you have any concerns about product condition, errors or omissions, you must contact our Customer Service Department within five business days of receipt of the order.
*Custom, Special Orders, or Food and Water items may not be returned.
Pricing & Terms
Price Change Notification: Merchandise and prices may change without notice. Although we make every effort to ensure the accuracy of our information, occasional errors may occur. We reserve the right to make corrections.
Terms: A service charge of 2% per month will be added to all invoices 30 days or more past due. Payment terms or credit limit may be changed without notice at the discretion of EMS Safety Services.
eCheck: Pay for open invoices via echeck by completing the echeck form or calling (800) 215-9555 during business hours.
Price Quotes: Quotes on large volume orders are available at email@example.com. If you are interested in an item and don’t see it on our Online Store, contact us. We’ll let you know if we carry it or can direct you to someone who does.
Updated May 25, 2018
We honor your right to privacy. The information on how EMS Safety collects, utilizes, and secures your data is listed below. Visiting our site (emssafetyservices.com) does not require any data to be supplied, but use of our user portal requires supplying us with an email address. Additionally, information request forms will require data to be submitted as well.
How We Collect Your Information
This information is collected through various channels throughout our websites, including:
- Web forms
- Online store purchases
- Trade shows
- Meet and greets
Information that may be collected via the above means include:
- Phone Number
- Email Address
- Job Title
- Billing Address
- Mailing Address
EMS Safety also uses web analytics and cookies on our sites for tracking web sessions and allowing basic functionality of our user portal. Information collected can include:
- IP address
- IP address location
- IP provider
- Web browser information
- Operation system information
How Your Data is Stored and Secured
Your data is stored in a secure database. EMS Safety acts as a data processor and controller. EMS Safety's websites are secured by SSL certificates and kept up to date. Any credit card transactions are processed, transferred and stored through a secure third party gateway and database.
How We Use Your Information
Any information we collect from this website is used to help improve our website, communicate with our visitors and clients, fulfill orders, and market to potential clients. Your information will never be sold or shared with other organizations or individuals.
Data maintained for our user portal is used for the core functionality of the portal. This includes the following:
- Instructor credentials
- Instructor contact information
- Student credentials
- Provided student contact information
- Class type, location and date
Information for Updating or Removing Your Data
Instructor Course Refund/Cancellation Policy:
EMS Safety Instructor Course candidates may receive a full refund for cancellations made at least 10 business days prior to the Instructor Course.
A 50% refund will be issued for cancellations made less than 10 business days prior to the Instructor Course. No refunds will be issued for cancellations made 5 business days or less prior to the Instructor Course.
If the cancellation is made by the instructor candidate, any fees paid to EMS Safety may be transferred to another EMS Safety Instructor Course. Once a transfer of fees is made, the offer for refund is canceled.
Instructor Course Rescheduling Policy
EMS Safety Instructor Course candidates may be eligible to reschedule their course if necessary. We understand emergencies arise, and will do our best to accommodate rescheduling.
Rescheduling must be completed at least 48 hours prior to the Instructor Course. Please note, rescheduling an Instructor Course voids eligibility for a refund. Instructor candidates may reschedule up to three times. Instructor candidates may incur additional shipping fees in order to ship the course materials to the new location.
For extenuating circumstances, contact your Account Specialist.
If the course is rescheduled due to low enrollment, weather, or Instructor Trainer illness, the enrolled candidates will choose the new course date and location. Refunds will be issued when needed.
Private Instructor Course Rescheduling Policy
There are no refunds for private instructor training courses.
EMS Safety Services, Inc. understands that emergencies arise. Shall you need to
reschedule your private instructor course, your account will incur a $250 rescheduling
Andrea did a great job teaching and demonstrating skills. Great instructor! Good mixture of videos, PowerPoints, lecture, and hands on learning.
- Molly Kent